Introduction
Welcome to 3D Lab Printing Services (www.3dlabprinting.com). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or use our professional 3D printing and engineering services.
This policy is effective from July 14, 2026, and applies to all customers in Pakistan and worldwide. We encourage you to read this document carefully to understand our practices regarding your personal data and confidential design files.
Information We Collect
Personal Identity
Full name, email address, and phone/WhatsApp number for communication.
Business Details
Company name and billing/shipping information for order processing.
Project Files
Uploaded designs (STL, STEP, IGES, OBJ, DXF, PDF, images, CAD files, etc.).
Usage Data
Cookies, IP address, browser type, and analytics for website performance.
How We Use Your Information
Quotations
Preparing accurate pricing based on your specific project requirements.
Order Fulfillment
Processing your orders and manufacturing your requested products.
Customer Support
Responding to inquiries and providing technical assistance.
We also use data to improve our services and, only with your explicit consent, for marketing communications.
Confidentiality of Design Files
Your Intellectual Property is Safe
As a professional engineering service provider, we understand the critical importance of confidentiality. All uploaded designs, project files, and technical specifications are treated as strictly confidential.
- IP remains 100% your property.
- Files used only for quotes and manufacturing.
- Never sold or shared with third parties.
We only share files with trusted manufacturing partners when absolutely necessary to fulfill your specific order.
Cookies & Third-Party Services
We use cookies to enhance your browsing experience and analyze website traffic. We also integrate with several third-party services to provide a seamless experience:
- Analytics: Google Analytics for performance monitoring.
- Marketing: Google Ads for relevant promotions.
- Communication: WhatsApp for instant support.
- Platform: Odoo Website for secure data management.
- Operations: Trusted payment providers and shipping partners.
Data Security & Retention
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or alteration.
Data Retention: We retain your information only as long as necessary for business operations, legal compliance, and accounting purposes.
Your Rights
You have the right to request access to the personal information we hold about you and request corrections if any information is inaccurate.
You may request the deletion of your data where legally permitted. You can also opt out of any marketing communications at any time.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children.
International Customers
By using our services, you acknowledge that your information may be transferred to and processed in Pakistan, where our primary servers are located.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page with a new effective date.
Contact Us
3D Lab Printing Services
We are here to answer any questions regarding your data privacy or confidential projects.
info@3dlabprinting.com
+92 342-2090893
www.3dlabprinting.com
